While interacting with people across the globe, I have noticed certain human elements in commercial transactions that I believe are worth sharing.
Property Transactions – It usually starts on a very positive note: there’s a buyer and a seller. The entire process takes around two to three months to conclude. During this time, both parties exchange numerous emails, messages, and calls, building familiarity and a sense of connection.
However, something strange often happens as the transaction nears completion. On the final day, emotions flare up, and there’s often a heated exchange of words. For one reason or another, the deal concludes on a sour note, leaving both parties with a sense of dissatisfaction. Remarkably, these individuals who seemed to get along during the process suddenly avoid speaking to each other once the transaction is complete.
Professional Services
This phenomenon isn’t limited to property transactions. Consider the services of professionals:
The architect you engaged for building your house might face tension with you towards the end of the project.
Disputes often arise with contractors during the final stages of construction.
Even lawyers, who work tirelessly to resolve disputes, or accountants, who help with financial matters, often face complaints about their fees or approach.
Other Transactions: Hospitals, Marriage Halls, Priests
This unpleasant pattern extends to various other domains: hospitals, marriage halls, or even services provided by priests. After the transaction concludes, it’s not uncommon for the parties involved to try to avoid each other entirely, often due to lingering dissatisfaction.
Post-Transaction Scenarios
I frequently receive calls from buyers asking me to speak to sellers about items left behind or issues arising months, even years, after a property purchase. Similarly, sellers, professionals, or service providers often hear from their past clients through intermediaries or mediators, trying to reopen lines of communication.
When I reflect on these situations, I notice a recurring theme. In most cases, transactions proceed smoothly for 99% of the process. Yet, at the last moment, a trivial issue creeps in, triggering unnecessary conflict. These disputes are often so minor and inconsequential when viewed in the broader context. Honestly, such bad blood could be avoided entirely with a bit of mindfulness.
What is the Commercial Side of Relationships?
Allow the transaction to conclude, even if it requires compromising a little—whether it’s plus or minus a few thousand rupees or a slight adjustment in expectations. What’s far more valuable is ensuring the relationship remains intact over the years.
Why does this matter? Because somewhere down the line, you may need to reconnect. The buyer might need clarification about the property, the seller might require certain documents, or you may need to reach out to your architect, accountant, or lawyer for inputs that could save you money, reduce frustration, or provide critical assistance.
Killing a relationship is easy, but preserving one—especially at a minor cost—is always worth the effort.
So, the mantra is simple: maintain good relationships with everyone you transact with. At some point, these relationships will pay dividends, just like stocks!
Please don’t mistake this for advice—I’m not claiming to be an exception to this mindset! All humans, including myself, are prone to making such blunders. I wrote this note as a reminder to reinforce these thoughts in my mind